Customer Survey

Our Document Management Solutions Are for You

 

We appreciate your time and value your opinion. Please fill out our customer survey. All information is confidential and will only be sent to the owner of Excel Document Solutions.

 

Company Name:
Contact:
Email or Phone - if you would like a response:
How long have you had your Excel product?
Does the unit do what your sales rep said it would?
Has the unit performed to your expectation?
Have you been thoroughly trained on your existing equipment?
Does your sales rep respond in a timely manner when you have any questions or concerns?
Would you like more visits or correspondence from your sales rep?
When you call for service, has Excel responded in a timely manner?
When you call for service or supplies were you treated professionally on the phone?
When service is performed, is it conducted in a professional and courteous manner?
Was Excel's response time to your satisfaction?
How satisfied were you with the performance of the unit after completion of the call? Please use the scale:
1 = Not Satisfied - 5 = Completely Satisfied
1 2 3 4 5
Are your supplies shipped on a timely basis?
When you have "IT" issues, are they handled professionally and in a timely manner?
Would you buy from Excel again and would your refer Excel to a business associate?
Overall on a scale of 1 to 10, with 10 being the highest, how would you rate Excel?

 

Please take a moment to add any comments or suggestions you have on our document management solutions that you would feel would benefit Excel to better serve their customers.

 

 

 

Excel Document Solutions, Inc. • 17 Richard Road • Ivyland, PA 18974 • 267-803-1900

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